1. Flooret 6-month Return Policy and Satisfaction Guarantee
At Flooret, we are committed to delivering the highest quality products, and providing the best sampling and shopping experience. We are confident you will love your floors. In the unlikely event of product defects, our industry-leading warranties provide you full coverage (please refer to the specific warranty for your floor).
If you receive your order and decide you do not want your floor for any reason, we will arrange to have the product picked-up and returned to us. If returned within 6 months, you will receive a complete refund on your flooring, minus the full cost to ship the product back. We strongly recommend that you hold onto your pallet(s) until your installation is complete.
Please note that on your original order you will receive a discounted flat-rate shipping charge, which is not the actual cost of shipping. For your return, you may use your own shipping provider, or we can arrange return shipping using our rates. Please contact us at email@example.com to get a shipping quote for your return.
2. Qualify for a Return
Flooring cannot be installed, cut, damaged, opened, repackaged, or altered in any way.
Flooring must have been properly stored in normal living conditions, between 32° - 110°F, and not have been exposed to the elements.
NOTE: Original shipping and delivery charges are NOT refundable under any circumstances. All returns must be first authorized by Flooret.
3. Schedule a Return
Please contact us by calling 1-800-700-8122 or by emailing firstname.lastname@example.org. A Return Authorization (RA) will be issued to you. You will need to confirm the return by email prior to a pick-up being scheduled. You will receive detailed instructions on how to re-package and prepare your pallet. If you still have your original pallet, you can use that to return your flooring. If you no longer have your pallet, we ask that you protect the boxes you are returning with additional cardboard to ensure that the product arrives back at our warehouse in good condition. Refunds are processed within 10-14 days of the acceptable receipt of goods. It is the customer’s responsibility to ensure that the shipment is palletized and secured prior to return shipping. Please package returns carefully so they arrive in original condition.
Please note that damages and manufacturing claims are not covered by this return policy. Manufacturing defects are covered by our warranties, which vary by product. For shipping damage, it is the customer’s responsibility to carefully inspect all products before receiving them and installing them. Read our article on how to receive shipments for more details.